Wrongfully charging higher interest on home loans by banks

I have a home loan with HDFC with variable interest, and despite repeated requests online, via email and social media they refuse to reduce the rate from 12.5%. It is to be noted that the prevalent rates of interest are around 8.5% pa. I'd like to legally challenge them and get them to refund the excess amount paid as interest over the last 5 years or so, as well as get them to reduce the ROI going forward. What need I do please?

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Hi Nisheeth,

Please visit RBI  website and file your complaint against concerned Bank in Ombudsman " an official appointed to investigate individuals' complaints against a company or organization, especially a public authority". His official address is given on RBI website.

Regards,

Ajit Lakhani

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