Asked December 29, 2016

Luggage stolen in the Train

  • 2 Answers

My luggage was stolen when I was traveling in the train. I registered a FIR as soon as I reached my destination. I have no idea about the culprit or the place where my luggage was stolen. Can I get compensation from the Railways for not providing enough security on the train?

Answers 2

Railway will not compensate you for stolen goods because in the criminal matter the offender will be prosecuted.  Your goods if recovered from Accused will be returned to you through court. 

You can file a consumer complaint for compensation and get the same. 

Agree Comment 0 Agrees almost 5 years ago

In your present case, since you have already registered an FIR with railways regarding the incident of theft of your luggage, hence you must give some time to the investigating agencies to first investigate into the matter and keep a regular track of the progress of such investigation. If the authorities are unable to do their duty or are not taking your case seriously despite your best efforts, then you may approach the appropriate Consumer Dispute Redressal Commission (Consumer Court) depending upon the amount so lost in the theft with a copy of all the important documents.

Indian rail passengers have suffered due to lax security and the attitude of railway staff, and robberies and thefts are daily routine on the trains. Trying to put a stop to such casual approach and somewhat classifying a rail passenger as a consumer, the National Consumer Disputes Redressal Commission (NCDRC) has held the Railways liable to compensate the woman for theft of her luggage, saying there was failure on the part of the ticket checker to ensure that no intruders entered the reserved coach.[1] The consumer panel rejected the contention of the railways that there was no negligence on their part and unless the goods were booked with them, they are not liable to pay the compensation. The railways had claimed that the passenger was responsible for taking care of her luggage.

Hence, the railways are very much responsible for the goods lost as a result of theft that occurred since it was the duty of the railways to provide proper security to its passengers and prevent any intruder from entering the reserved coach. Failure to do so would definitely make the railways to pay compensation for the laxity in services, as has been held by the National Consumer Dispute Redressal Commission. Hence, you are liable to get compensation if the Consumer Court deems your case to be fit for providing such relief.  



UNION OF INDIA THROUGH THE GENERAL MANAGER, NORTHERN CENTRAL RAILWAY, ALLAHABAD, UTTAR PRADESH & ANOTHER V/S ANJANA SINGH CHAUHAN, decided on Tuesday, July 22, 2014.  [ In the National Consumer Disputes Redressal Commission (NCDRC), Revision Petition No. 104 of 2013. ] 22/07/2014



Agree Comment 0 Agrees over 4 years ago

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