Consumer court action against a mobile app
The verdict in a product liability action against a mobile app was given by the District Consumer Commission in favour of me (a consumer). But now, I'm unsure if the service provider will comply with the orders of the commission. What will the punishment be for not complying with the orders of the Consumer Commission? How are orders made by the Consumer Commissions enforced?
Section 72 of the Consumer Protection Act, 2019 provides for the penalty for non-compliance of orders passed by the Consumer Commission at the district, state and national level. The penalty shall be imprisonment for a term ranging from one month to three years or fine ranging from Rs. 25,000 to Rs. 1,00,000 or both. Further, Section 71 of the Act states that the enforcement of orders made by the commissions shall be similar to a Court and the provisions of Order XXI of the First Schedule of the Code of Civil Procedure, 1908 shall apply to it. So you can be confident that the order will be complied with. If that is not the case, the service provider will face repercussions.
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